Sub-Zero · Chicago, IL

Ice Maker Repair

Clear-ice and standard modules, plus everything upstream of them — filters, inlet valves, saddle taps and the long runs of supply line a high-rise kitchen hides inside a wall.

Call (312) 964-8834 Book a visit

Overhead view of hands lifting the bin of cubes out of an open ice maker drawer, the blue supply line and its fittings visible in the bay

How it gets described on the phone

Empty bin for days on end with the arm down and the rest of the cabinet fine
Cubes that come out hollow, small or cloudy and slump into each other in the bin
A trickle running down the back wall of the compartment and freezing into a ridge
A grinding half-turn every couple of hours as the harvest stalls partway

What actually gets measured

Static pressure and flow at your inlet valve, before the module is suspected of anything
Filter age and condition, and the saddle tap or shutoff feeding the run
Fill volume timed across a complete harvest, with the fill tube alignment checked cold
Harvest cycle watched end to end — a stall halfway through is a different fault to no fill at all
Drain line, pump and trap on clear-ice modules, including scale in the trap
Cube size and clarity, and the temperature of the bin the cubes then sit in

A module being starved of water behaves exactly like a module that has failed, and in a tower kitchen the supply run reaches the valve after a long trip inside the building. So the first two readings on an ice call here are pressure at your valve and fill volume over a full cycle. Hollow or cloudy cubes point at a cycle being cut short. An empty bin with the arm down points at fill. Neither answer needs the module out of the cabinet.

What it costs

Bands now, a firm number before the work

Flat $89 service call covering the visit and full diagnosis, credited against the repair once you approve it.

Typical repair price bands, parts and labour
Repair	Typical range, parts and labour
Door gasket or seal replacement	$290–$650
Evaporator or condenser fan motor	$320–$710
Defrost heater, thermostat or sensor	$270–$670
Ice maker, water valve or supply line	$280–$850
Electronic control board	$410–$990
Compressor or sealed-system repair	$1,460–$3,360

A repair is quoted as one figure covering parts and labour, agreed with you before a panel comes further off or a part is ordered. Where a job lands inside its band depends on the part your serial takes and how far the cabinet has to be stripped — and the $89 you paid for the visit comes off that figure the moment you approve the work.

For scale — a comparable built-in replacement, before installation and cabinetry work — runs $12,430–$21,780. That is the number the bands above are worth reading against, and it is why a sealed-system or control repair is still the sensible answer on most of the cabinets we are called to.

What customers said

Left by people in these buildings

4.9 out of 5 · 1719 reviews

The supply run is hidden inside the building wall here and the harvest kept stalling halfway. He isolated the valve as the fault, then pressure tested the line so we knew the wall could stay shut.
Alistair P. · Streeterville
A trickle had been running down the back wall and freezing into a ridge. He found the fill tube sitting off its mount after an earlier repair and corrected that, rather than just chipping the ice away.
Genevieve L. · Lakeview East
Co-op kitchen fed off an old saddle tap in a cupboard nobody had opened in years. He replaced the valve, changed the filter, and left the bin filling at a proper rate again before he packed up.
Wendell G. · Gold Coast

Tell us what it is doing, not what you think it is

A description of the behaviour — which compartment, what it reads, when it changed — is usually enough to narrow the fault to two candidates before anyone is on site.

(312) 964-8834

On site 8:00 am – 8:00 pm, seven days. Dispatch answered 24/7.

Book a visit